Customer Support Portal
DBAegis Support Center
Open and track customer support tickets for DBAegis installation, backup failures, restore issues, cloud storage, licensing, air-gapped deployments, and enterprise operations.
24/7Portal availability
SLAPer customer agreement
LogsSanitized attachments
SecureCustomer-scoped access
Customer-controlled access
Each login is mapped to a customer account/company. Users can see and update only their assigned customer tickets.
Modern ticket tracking
Create tickets, attach sanitized screenshots or logs, add replies, and track status from Open to Resolved.
Protected attachments
Ticket files are type-checked and available only to authorized users through the support portal.