Enterprise Support Portal
DBAegis Support Center
Open and track customer support tickets for DBAegis installation, backup failures, restore issues, cloud storage, licensing, air-gapped deployments, and enterprise operations.
24/7Enterprise-ready flow
SLAPriority support tiers
LogsAttachments + DBAegis logs
SecureCustomer scoped access
Customer-controlled access
Each login is mapped to a customer account/company. Users can see and update only their assigned customer tickets.
Modern ticket tracking
Create tickets, attach screenshots/logs, add replies, and track status from Open to Resolved.
DBAegis log intake
Upload product logs manually or connect DBAegis to the log upload API for better troubleshooting.